Refund policy
Draft template — must be reviewed by the owner's legal adviser before launch.
Placeholder content. Replace with the owner's approved refund terms.
Digital goods
Because products are delivered digitally, refund eligibility depends on whether the file, licence key or delivery link has been accessed. Each product page states its refund eligibility.
Requesting a refund
Contact support with your order reference and a description of the issue. We respond within our stated support hours.
Faulty or misdescribed products
If a product does not work as described and we cannot resolve it, we will arrange a refund through the original payment method.